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Dealing with Cultural Nuances in Offshore Outsourcing Relationships
Understanding people's expectations and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here's what you need to know about China, Ukraine, and India, as well as insights into offshore service provider selection criteria and determinants for success. (2008)

Offshoring Meets the Bank's Business Demands
Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow. (2008)

Sabre Tests Strategic Offshoring with NIIT Technologies, Then Opens Captives Around the Globe
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model. (2008)

American Companies Enlist Vietnamese in Quest to Acquire Customers
Cost is only one reason to outsource to Vietnam. Other advantages are a low attrition rate, a cultural penchant for perfection, and a strong work ethic. That's why Verint continues to increase its work with CSC Vietnam. (2008)

It is a Big World -- Offshore Suppliers You May Not Know
The landscape of potential outsourcing suppliers has exploded over the last decade. With the maturation of offshore delivery from India, many companies ask the Everest Research Institute: Who are the offshore suppliers I don't know but should know? Jimit Arora and Eric Simonson list five offshore players you should meet. (2008)

Consolidation in Eastern Europe: Who is Still in the Outsourcing Game?
The fight for IT resources gets tougher across Eastern Europe. In Russia many software development companies have seen more success on the local IT market than abroad. The Russian economy finally showed a need for the talented engineers back home. The Polish IT labor pool is almost exhausted and the outsourcing industry in Romania is sold out. Here's what's happening. (2008)

The Two Ways Offshoring Will Change Outsourcing in 2008
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium. (2007)

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Industrialize Your Applications Delivery to Achieve High Performance - For CIOs intent on using IT to enable high performance for their organizations, industrializing the way they deliver applications to the business can achieve savings and business results--beyond those associated with low-cost labor through offshoring. This... - September 2008

An Assessment on the Future of Captive Shared Services Centers - While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company's vision. - July 2008

Best Practices in Offshore Outsourcing: Strategies for Transition, Attrition, Communication, and Bridging the Cultural Gap - Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating in the 2007 Outsourcing Excellence Awards program. This paper discusses the best practice strategies customers put in place to ensure greater retu... - November 2007

You're Offshoring. Now What? - Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can't increase your power. The time is right to explore new ways to achieve more value from your business applications. - November 2007

Best Practices: Integrating a Multishore Strategy into your Global IT Organization - Strategic insights you need today to make your global operations successful. - November 2007

Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring - Preview Deck - An in-depth examination of the relative cost and value of captives and third-party outsourcers. Includes a Total Cost of Ownership analysis which explains why captives are 5-15% more expensive than outsourced solutions. - October 2007

Transformational Offshoring: Why and How? - This Paper by Patni discusses some of the biggest challenges faced by organizations in aligning their applications to the business. The role of an offshore strategy in transforming those applications so as to align them with their business while the... - February 2006

Guidelines For IT Management: Planning for Offshore Outsourcing - The appeal of offshore outsourcing will continue to grow for the forseeable future. Read this informative paper by Patni for a hands-on approach to planning and implementing an offshoring strategy. - January 2005

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